Refund & Return Policy
Return & Refund Policy
We want you to love your Replogle globe. Please read this policy carefully before placing your order.
Returns — Change of Mind
We accept change-of-mind returns within 30 days of your order date, provided the following conditions are met:
- The item is unused and in its original, factory-sealed condition
- The retail box is intact and undamaged — no shipping labels, tape, or markings applied directly to the product box
- All accessories, manuals, and original internal packaging are present and accounted for
Restocking Fee: A 20% restocking fee applies to all change-of-mind returns. This fee is calculated on your original purchase price and deducted from your refund. For example, a globe purchased at $200 would be refunded $160 after the restocking fee.
Return shipping is the responsibility of the customer. We recommend using a trackable, insured service, we cannot be held responsible for items lost or damaged in return transit.
How to initiate a return:
- Email us at hello@replogleglobes.ca with your order number and reason for return before sending anything back
- We will review your request and provide a return authorization if approved
- Items returned without prior authorization will not be accepted
- Once we receive and inspect your return, your refund will be processed within 10–15 business days to your original payment method
Damaged or Defective Items
All Replogle globes are covered by the manufacturer's warranty against defects in materials and workmanship for one year from the date of purchase (90 days for electronic components).
If your item arrives damaged or develops a defect within the warranty period:
- Contact us at hello@replogleglobes.ca within 48 hours of receiving a damaged shipment, or as soon as a defect is discovered
- Include your order number and clear photos showing the issue
- Contact us and we'll make it right — either a replacement or a refund
Warranty claims are not accepted for damage caused by misuse, neglect, or normal wear and tear.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Special or custom orders
- Items marked as clearance or final sale
Exchanges
We do not offer direct exchanges. To receive a different model, please initiate a return for the original item and place a new order once your return has been approved.
Order Cancellations
You may cancel your order within 24 hours of placing it by emailing hello@replogleglobes.ca with your order number. Cancellation requests received after 24 hours cannot be guaranteed, as your order may already be in processing.
Refund Processing
Once a returned item is received and inspected, refunds are processed within 10–15 business days. Depending on your bank or card provider, an additional 3–5 business days may pass before funds appear in your account.
Contact Us
📧 hello@replogleglobes.ca Response time: Within 1–2 business days
We are committed to making your experience with ReplogGlobes.ca a positive one.