Frequently asked questions
Do I need an account to place an order?
Do I need an account to place an order?
No. You can check out as a guest or create an account for faster checkout and order tracking.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.
Is my payment information secure?
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
Where do you ship?
Where do you ship?
We currently ship within Canada only.
How long does shipping take?
How long does shipping take?
Orders typically arrive within 2–3 business days after dispatch.
How much does shipping cost?
How much does shipping cost?
Standard shipping is $10 CAD.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking link by email.
How are the globes packaged?
How are the globes packaged?
Each globe is carefully packaged with protective materials to ensure safe delivery.
What if my globe arrives damaged?
What if my globe arrives damaged?
If your globe arrives damaged, contact us right away with photos and we’ll make it right.
How should I clean my globe?
How should I clean my globe?
Use a soft, dry cloth. Avoid liquids or cleaning chemicals.