Frequently asked questions

No. You can check out as a guest or create an account for faster checkout and order tracking.

We accept major credit cards and secure online payment methods available at checkout.

Yes. All transactions are encrypted and processed through secure payment gateways.

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.

We currently ship within Canada only.

Orders typically arrive within 2–3 business days after dispatch.

Standard shipping is $10 CAD.

Yes. Once your order ships, you’ll receive a tracking link by email.

Each globe is carefully packaged with protective materials to ensure safe delivery.

If your globe arrives damaged, contact us right away with photos and we’ll make it right.

Use a soft, dry cloth. Avoid liquids or cleaning chemicals.